Preparing for peak season 2024: Everything you need to know
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It’s officially still pumpkin spice latte season, but before you know it, Black Friday emails will be piling up in your inbox and that Mariah Carey song will be playing on the radio.
So, let’s talk peak-season prep. As your print on demand partner, it’s our job to help you streamline your operations and maximise your sales in the run-up to Black Friday and Christmas.
Below, you’ll find lots of information that might come in handy over the holiday period — from production shutdown dates to helpful marketing resources. Get ready to hit that bookmark button!
Network status updates
Our network status page is continually updated with all the latest updates on any known production and delivery issues taking place across our global print network.
We recommend checking this page on a regular basis to keep an eye on any potential disruption to your customers’ orders. That way you can also keep your customers informed and manage their expectations effectively.
Production shutdown dates
Please note that our print facilities will have reduced hours on Tuesday 24 December and will be closed on the following dates, with minimal production staff available during the last week of December:
UK, EU & AU
- Wednesday 25 December
- Thursday 26 December
- Wednesday 1 January
US
- Wednesday 25 December
- Wednesday 1 January
Christmas order deadlines
Our cut-off dates for Christmas delivery can be found below.* While these are our recommended order deadlines, we understand that not everyone can shop early in the season due to budgeting and paydays, and will do our very best to extend these dates where possible.
Customer support
To check the status of your print on demand orders, simply log into your Prodigi dashboard and select ‘All orders’ from the menu on the left-hand side.
In the event that your order is delayed, you can get in touch with one of our friendly customer support agents for more information by emailing support@prodigi.com. The team offer 24-hour email support Monday to Friday. You can also contact them via the live chat service located in your dashboard 6am–6pm Monday to Thursday and 8am–4pm on Fridays.
Please note that the above hours refer to UK time and exclude public holidays.
Marketing resources
Black Friday
Stand out from the competition this Black Friday by taking a different approach to your promotional strategy. Check out our blog post for our take on five of the most unusual but effective Black Friday marketing campaigns.
Christmas
Our Christmas collection includes everything from stocking fillers like socks, mugs, jigsaws and personalised Christmas decorations to custom greeting cards and wrapping paper for those all-important finishing touches.
Frequently asked questions
Read our FAQs for answers to our most frequently asked questions. Can’t find the answer you’re looking for? No problem. Our customer services team will be more than happy to help.
Running a print on demand business isn’t just for Christmas, but it’s a great time to start one! Sign up for a free Prodigi account and get 50% off your first sample order.
* Cut-off dates are recommended based on current carrier deadlines and may be subject to change. Production and shipping times are estimates only and not guaranteed. Refunds for late orders are at the discretion of Prodigi.
