How are your custom prints packaged for shipping?
All of our prints are robustly packaged, and while there are minor differences in packaging standards between each of our print facilities, the following approach is typical:
Unframed prints (rolled)
Rolled photographic prints sized 200mm or smaller will be sent in an envelope; all other sizes will be sent in a cardboard tube or a cardboard box (EU only).
Rolled fine art prints sized 200mm or smaller will be sent in an envelope; all other sizes will be sent in a cardboard tube or a cardboard box (EU only). Our rolled fine art prints also come wrapped in tissue paper.
_Framed & canvas prints _
Small-to-medium sized framed and canvas prints come with protective cardboard guards attached to each corner, with additional cardboard secured over the print surface to minimise risk of damage in transit. Each print is then shipped in a heavy-duty cardboard box.
Please note that in addition to the above, large framed and canvas prints are also bubble-wrapped for added protection. We’re actively exploring ways to reduce the use of bubble wrap within our supply chain and, where practicable, use bubble wrap that can be recycled at special collection points.
Are your print on demand services fully white-label?
Yes, that’s right. Your customers won’t find any references to Prodigi or any of our print partners on the products they receive. Our packaging is completely free of any Prodigi branding, allowing you to retain full control and ownership over the entire order process.
Do you offer personalised packaging?
Currently, personalised packaging isn’t easily supported as we work with various printers, some of which are unable to offer customisation options. In some cases, we may be able to provide support for personalised packaging, but this would require proven order volumes and the creation of dedicated workflows. To find out whether you might qualify for personalised packaging support, please contact sales@prodigi.com.
Additionally, our standard packaging is all white-label (free of any Prodigi branding), so that your customers will believe the order has come directly from you.
Branded packing slips can also be included with all print API orders for fine art prints, framed prints and canvas prints in all territories as well as with all orders placed via the Prodigi dashboard for any of our global wall art products.
Do you include cost prices on your delivery notes?
No, cost prices are never included on any delivery notes, as the majority of orders are sent directly to the end customer.