What are your average production times?
Each product has its own service level agreement (SLA) with the manufacturing facility producing it. The vast majority of our products are produced within 24-48 hours.
In general, for our most popular GLOBAL SKUs the following SLAs are in place:
| Production lab | Fine art prints | Framed prints | Canvas prints |
|---|---|---|---|
| Australia | 48-72 hours | 48-72 hours | 72-120 hours |
| UK | 24-72 hours | 24-72 hours | 48-72 hours |
| EU | 24-72 hours | 24-72 hours | 48-72 hours |
| USA | 24-72 hours | 96 hours | 72-120 hours |
However, more complex products, such as our handmade framed prints and canvas prints, can occasionally take up to seven days to make. Each product has an indicative SLA associated with it in terms of hours, which can be found on the individual product pages. We’ll keep you fully informed as your orders move through production.
What is dropshipping?
Dropshipping is a business model where products are shipped directly from the supplier to the customer, eliminating the need for the seller to invest in their own stock while also allowing them to enjoy 100% hands-off fulfllment.
Prodigi connects your ecommerce store with our global print network, enabling us to fulfil orders anywhere in the world. All orders are sent directly to your customers, completely white-label, ensuring that you always maintain a direct relationship with your customer base.
With Prodigi, you can enable print on demand dropshipping for a wide range of products, including custom wall art, personalised gifts, branded merchandise and more.
Check out our Ordering FAQs for more information on how to place orders with Prodigi.
What is white-label dropshipping?
White-label dropshipping is a retail fulfilment method where a merchant purchases products from a third-party supplier, who then ships the products directly to the end consumer, instead of the merchant holding stock themselves.
When products are shipped to the merchant’s end consumer, there is no reference to the third-party supplier on any products or packaging, maintaining the merchant’s brand identity throughout the process.
Will my customers know that Prodigi fulfils my orders?
Prodigi acts as your silent partner. As a white-label dropshipping company, your customers will never know about our involvement.
Our print on demand products integrate seamlessly with your website or ecommerce store, without any Prodigi branding or watermarks on product mockups. You have the freedom to edit descriptions and imagery as you see fit, maintaining full control over your online presence.
As the merchant, you are the public face of the business and retain complete control over all customer service and marketing aspects.
All of our products and packaging are white-label, with the exception of apparel that contains the manufacturer’s label (Gildan, Bella+Canvas, Stanley/Stella, etc.).
How do I comply with EU GPSR requirements?
The General Product Safety Regulation (GPSR) is a key element in the EU product safety legal framework that came into effect on 13 December 2024.
The GPSR mandates that all consumer products sold in the EU must meet safety requirements. It also imposes specific obligations on businesses to ensure compliance.
What does this mean for you as a merchant?
If you sell to EU consumers, these regulations will apply to you. For all EU orders, you must provide safety information about the products to your customers. To support you in meeting these requirements, we’ve created product-specific GPSR templates for you to use.
These templates include pre-filled details, such as product specifications and safety information, with additional fields for you to complete.
What should I do next?
To comply with the GPSR:
- Update your product information: Ensure the information contained within the relevant GPSR template is included wherever you sell your products, whether online or in physical locations.
- Include a packing slip (where possible): Each GPSR template will indicate whether a packing slip is available for that specific product. For eligible products, copy the required information from the template sections ‘Safety attestation’ through to ‘GPSR manufacturer’ to create your packing slips for EU orders.